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Student Information

Student Info

Student Information Section

For future and current students, the information below will cover topics related to your course undertakings at Trade Institute of Victoria. See the Information Sections below to find out information. Check this important information before enrolling in a course at TIV. For further assistance go to the Contact Page.

 

Please note: The student tuition fees as published are subject to change given individual circumstances at enrolment.

General Questions

Vocational education and training is a great way to gain new skills and upgrade existing skills. Government subsidies may be available for eligible students.

The Skills First Program
Government funding for eligible individuals is provided by the Victorian government from the Skills First Program and the Commonwealth government.

Am I eligible for a government subsidised training place?

In 2017 you may be eligible for a government – subsidised training place if you are:

• An Australian citizen; OR
• An Australian Permanent Resident (holder of a permanent visa); OR
• A New Zealand citizen

And satisfy certain conditions relating to your age and / or the qualification into which you intend to enroll.
Use Eligibility Indicator for further information, or call TIV to discuss if you are eligible for a government subsidy for your desired course.

Please note: Accessing the Skills First Program may impact your future access to government subsidised training.

TIV provides student support services to its students and ensures
that all students have access to:

Orientation
Orientation services for TIV Students.

Excursions
TIV has regular excursions organised. These excursions are part of your class time and provide you with an opportunity to experience all aspects of the building industry.  There may be a small cost for transport and admission to some venues. Please check carefully before committing to an excursion.

Student Support
TIV has in place procedures to support students should there be any issues that are impacting your progress through the course. Your Trainer and the Student Administration staff are ready to assist you in any way possible.

TIV cares about our students and seeks to ensure your time with us is not only academically rewarding, but also that it is an enjoyable one.

Student Facilities

Our campus facilities for students include:

Lounge area;
Activity area with soccer game table and table tennis table, vending machines, tea and coffee facilities and a microwave and refrigerator for students use;
Free internet access on campus to complete research and assignments.

Policy

TIV supports the right of every student to lodge an appeal or make a complaint and have that appeal or complaint dealt with in a manner that is both respectful and fair.

This policy and the availability of complaints and appeals processes do not remove, or imply the removal of, the right of the student to take action under Australia’s consumer protection laws.

Complaints arising from the application of TIV’s Human Resources processes are managed in line with the Human Resources: Grievance Policy, Protocol and Procedure.

Procedure

Trade Institute of Victoria will provide all students with written information about the appeals and complaints procedures.

Complaints from personnel other than students are to be handled in accordance with the Grievance Procedures.

Complaints

  • All student complaints are to be in writing on the Students’ Complaints and/or Feedback form available from Reception;
  • The complainant takes the complaint to the TIV officer able to resolve the complaint;
  • Where the issue is resolved to the satisfaction of the complainant no further action is required;
  • Where the issue remains unresolved the complainant may;
  • Apply in writing (with supporting evidence) to the TIV manager who is directly senior to the TIV officer who handled the original complaint.  In most cases this will be either the Business Manager, the Principal Executive Officer, or the Managing Director;
  • The relevant TIV officer will notify the student in writing of the receipt of their complaint within 10 days and will offer the appellant a suitable time and place for them to present their case.
    • Students may bring along a support person to the meeting;
    • Assistance in this complaint can be sought from the Counsellor.
  • The outcome of the complaint must be issued in writing to the student within 10 days of the interview and include any reasons why the complaint has been declined;
  • If a student is dissatisfied with the outcome of the internal complaint process, he/she can contact the Victorian Ombudsman or Consumer Affairs.
  • The student must continue to attend classes during the course of a complaint process.

Appeals

An appeal is an application by a student for reconsideration of an unfavorable decision or finding during training and/or assessment. An appeal must be made in writing and specify the particulars of the decision or finding in dispute. Appeals must be lodged within 28 days of the decision or finding being informed to the student.

  • In the event that an internal or external appeal is successful the student’s enrolment will be maintained and the student will be notified of the outcome;
  • TIV will respond to the applicant and provide the appellant a response within 10 working days from when the appeal is received at TIV.
  • Where TIV considers that the appeal requires more than 60 days to process and finalise, TIV will inform the complainant in writing, including reasons why more than 60 calendar days are required and thereafter, regularly updates the appellant on the progress of the matter.
  • The response to the appellant will include information that demonstrates that the appeal was thoroughly reviewed and what actions and outcomes have been identified as a result of the appeal.

All correspondence relating to complaints or appeals will be kept on the students’ records.

Other Questions

All enrolments incur a non-refundable $150 Administration Fee.

Student fees of $1,500 or less must be paid prior to the course commencement date. Where the student fee exceeds $1,500 no more than $1,500 is payable in advance initially. TIV will not collect further student fees in advance in excess of $1,500 at any one time. Under special circumstances special payment arrangements may be negotiated upon request. An invoice for payment will be issued at the time of enrolment confirmation.

It is the student’s responsibility:

To make payment by the required due date(s) as per invoices supplied by TIV;
If payments are not made by the required due dates TIV will take appropriate action including legal action to recover any outstanding monies.


Note: * The student tuition fees are subject to change given individual circumstances at enrollment. Additional fees may apply such as student services and amenities fees.

Courses may be cancelled due to provider closure or default, low registrations, or other reasons which are outside the control of TIV.

In the unlikely event that TIV is unable to deliver the course, students will be entitled to a refund of the unexpended pre-paid tuition fees which the student has paid to the provider

If a student/candidate withdraws from a course before the commencement of the course, tuition fees received by TIV, less 25% will be refunded.

Students/candidates withdrawing on the date of course commencement or later will not be able to receive a refund.

When fees remain unpaid for more than three weeks TIV may, at its discretion, employ a debt collection agency for the purpose of recovering longstanding overdue fees. An additional 12% will be added to the outstanding amount to cover debt collection fees.

In the case of a student/candidate who withdraws from a course or program due to illness or extreme hardship, TIV may, at its discretion, allow a refund of fees as follows:

• There will be no refund of fees for training already delivered;
• The person must produce satisfactory documentary evidence of the circumstances of his/her withdrawal such as medical certificates;
• The person will forfeit the 25% of the amount to be refunded;
• Withdrawal must take place before the expiration of the course;

The student must complete and submit a Refund Request Form to the Accounts Department;
• If the request is approved in full or in part, the Accounts Officer actions the funds transfer within 2 weeks and advises the applicant of the outcome;

• If the request is declined in full or in part, the applicant will be advised in writing of the reasons;

• Applicants who are dissatisfied with the outcome may activate the complaints process;

All enrolments are subject to a cooling off period which expires either:

• 10 business days after the date of enrolment ;  OR

• On the commencement day of the training program where the number of business days between the dates of enrolments and commencement is less than 10 days.

If a student is in a situation where they need to apply for withdrawal, they must do the following:

• Apply in writing
• Address it to the Administration Coordinator for withdrawals
• State his/her student number and name
• State the course and date of its commencement
• State the reason for the withdrawal request
• Provide contact details
• Attach any relevant supporting documents
• Make payment to recover any outstanding tuition fees
• Notices will not be effective until the application is received by Trade Institute of Victoria.

Students are entitled, at no additional cost, to a formal Statement of Attainment on withdrawal prior to completing the qualification, provided the student has paid in full for the tuition related to the units of competency to be shown on the Statement of Attainment.

Students must adhere to Trade Institute of Victoria’s Code of Behaviour. Failure to do so may lead to expulsion, in which case there will be no refund of tuition fees.

The following code of behaviour is intended to ensure that each member of the student community enjoys satisfactory conditions in which to study, resulting in benefits for all. Students are expected to conduct themselves in a manner that will not discredit themselves or TIV. Acts that seriously interfere with the basic purposes, necessities and processes of the community, or which deny the essential rights, health and safety of other members of the community, are prohibited and can lead to disciplinary action, which can include cancellation of a student’s enrolment.

A) Health & Safety

Students are required to observe any lawful directions given by a staff member of TIV in order to ensure the safety of individuals and the orderly conduct of learning programs in line with the OH&S Legislation.

B) TIV Property

All property of TIV, as well as that of individuals, shall be respected. The unauthorised entry into, use, theft, damage or destruction of TIV buildings, equipment or property is prohibited.

C) Smoking, Alcohol, Drugs, Gambling & Theft

Smoking is not permitted in any TIV building. The appropriate authority will be called to deal with students who breach the law regarding alcoholic beverages, drugs, gambling, theft and other infractions that may be carried out.

D) Possession of Dangerous Items

Students may not use or carry prohibited and/or dangerous articles/weapons whilst training unless under the direct supervision of a teacher.

E) Disruptive Behaviour

The appropriate authority will be called to deal with students who:
Obstruct or disrupt any official meeting, ceremony or other activity
Refuse to leave a property after being reasonably requested to do so
Assault or attempt to assault any person whilst training
A formal discipline / warning system exist, and continued disruptive behaviour may result in students being expelled.

F) Attendance & Academic results

Students are required to attend all classes. If students will be absent, they are required to inform the administration office by telephone. If the reason for absence is sickness, a medical certificate must be provided to cover any absence in excess of two days.

G) Phone Calls

Students are not to receive phone calls during training hours. Important messages are to be left at reception. Mobile phones and pagers must be turned off before training commences.

H) Minimum Dress Standard Requirements

Dress standards should reflect a professional attitude. The minimum dress standards for your particular course will be outlined by your educator, and should be adhered to at all times whilst participating in practical class situations. It should be noted that the non-wearing of personal protective equipment (PPE) will result in the removal of the person from the area.

I) Plagiarism

Student plagiarism i.e. passing off the work of another as one’s own is forbidden. All students must ensure that they reference all sources to avoid plagiarism in all assessments submitted.

Information collected about you by TIV may be disclosed without your consent where authorized or required by law. In all other instances information held by TIV about you may only be shared with third parties with your written consent.

The availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.